Planet Gifts Terms & Conditions

* Please note that by using or browsing this web-site you agree to be bound by its terms & conditions listed below. Planet Gifts reserves the right to update & modify the contents contained in Terms & Conditions at any time without providing notice. By using the web-site, you acknowledge that you have read and understood these Terms and Conditions. For any questions or queries regarding the use of this site or its terms & conditions please feel free to contact Planet Gifts on (03) 9419 2900 prior to use.

* Persons under the age of 18 are prohibited from purchasing alcohol.

* In the event an item is not available we will replace that item with one of similar appearance and of equal or greater value. For photographic purposes we may have used props in photographs. Unless an item is listed it is not included in the hamper.

* All gifts and hampers are packaged with care and safety in mind to avoid damage or breakage. In the event a product is delivered damaged/ faulty please inform Planet Gifts within 5 days of delivery. Planet Gifts is more than happy to replace that item once it has been posted back to Planet Gifts and deemed faulty/damaged. A replacement item will then be promptly posted back to the recipient and the initial postage fee paid by the recipient refunded.

* Material on this web-site is the property of Planet Gifts and cannot be copied or duplicated for personal or public use.

* The accuracy of all information contained on this web-site is, to the knowledge of the all Planet Gifts employees & proprietors, accurate and up to date. Planet Gifts is not liable for any inaccuracies of information contained in this web-site.

* Precautions are taken to ensure that www.planetgifts.com.au and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

Important Delivery Information

* Where possible, please provide a BUSINESS address or ensure the recipients will be home on the day of delivery. If delviery to a home address and you request the gift must be signed for, the recipient's CONTACT number must be provided. Please see DELIVERY INFO tab for more information regarding delivery times and requirements.

* Please enter all delivery details carefully. Inaccurate or misspelt delivery information often results in delays in delivery. If Planet Gifts is charged a re-delivery fee by our couriers because of inaccurate delivery details supplied to us by you, that charge will be passed onto you.

 * All delivery date requests are approximations only. While we endeavor to deliver by the date requested, this is not always possible due to unforeseen circumstances. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.

* As a guide only, our couriers attempt to deliver between 8am and 5pm, MONDAY to FRIDAY. We are unable give a guaranteed time of delivery. For delivery on public holidays and weekends within Melbourne please call 1800 070 222 to discuss your special delivery requirements. We do not deliver on public holidays and weekends outside of Melbourne.

* Please inform Planet Gifts immediately if an order has not arrived. We will then endeavor to track that order with our couriers and have it delivered as soon as possible.

 

Important Cancellation Conditions  

* All cancellation of individual gift orders must be done no later than 48hrs prior to delivery. We do not accept cancellations under any circumstances once the gift has left our premises.

* Cancellation of bulk orders, valued at $1000.00+ will incur a cancellation fee. The fee is determined by the amount of notice given and may be upto 50%.

* Orders will not be dispatched until payment in full has been made to Planet Gifts.

 

WARNING

Under the Liquor Control Reform Act 1998, it is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000), and for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500).

Security and Privacy

We respect your need for privacy, security and choice. It is for this reason we offer you four different payment options. However if you chose to buy on-line, rest assured we have in place one of the most secure transaction sites in the industry. Our transaction site is hosted by the commonwealth bank, which means your transaction details go directly to a Commonwealth Bank Account and does not by-pass any secondary parties as often occurs on on-line shopping. Not even Planet Gifts have access to your transaction details. Planet Gifts & The Commonwealth Internet payment site offers you full encryption of all transaction & personal detail by using Secure Sockets Layer Technology (SSL) to provide you with the safest possible environment to shop in. This state of the art shopping security is compatible with Netscape, Internet Explorer, AOL, Web T.V and most other browsers.

All information supplied to us by you is private and confidential. We do not gather or compile any information in any form for third parties.