Planet Gifts Frequently Asked Questions
Do the hamper & gift prices include delivery?
Hamper & Gift prices quoted on the Planet Gifts web-site and annual catalogue do not include delivery. All delivery costs are outlined in "Delivery Info" (see Planet Gifts Home Page) and will automatically be added to the final cost of your purchase in our payment section.
How long will it take for my gift to reach the recipient?
All delivery times are outlined in "Delivery Info" (see Planet Gifts Home Page). Keep delivery times in mind when ordering to avoid disappointment.
What happens if the recipient is not home/available when my gift arrives?
That depends on the delivery instructions you have given us when filling out the order form. If you have requested the gift be left at front/back door if no one is home, then your gift will be left in a safe location near the front or back door. If you have chosen to have the "recipient sign for delivery", then our couriers will leave a note in the recipients mailbox informing them to call to arrange a new time for redelivery. If you choose to have the gift delivered to the recipients place of work, and he or she is not available to sign for the parcel, then a colleague will be asked to sign for the gift on his/her behalf.
Do all prices include GST?
Yes, all prices quoted throughout the site and in our catalogue are GST inclusive.
How do I know if Planet Gifts has received my order?
Planet Gifts checks all Internet orders twice daily. On receiving your Internet order we will email or call you to confirm the order has been placed and to inform you of the expected day for delivery.
If I don't feel confident shopping online, what alternate method of shopping is available to me?
Once you've had a browse online and selected a gift, please proceed to the checkout and select the fax form or postage form as you method of payment. These forms allow you to complete all the required information and print off the order. Allowing you to fax it to 03 9416 3900 or post to 17 Bedford Street, Collingwood 3066, Victoria
How secure is the Planet Gifts web-site?
If you chose to buy on-line, rest assured we have in place one of the most secure transaction sites in the industry. Our transaction site is hosted by the Commonwealth Bank, which means your transaction details go directly to a Commonwealth Bank Account and does not by-pass any secondary parties as often occurs on on-line shopping. Not even Planet Gifts have access to your transaction details. Planet Gifts & The Commonwealth Internet payment site offers you full encryption of all transaction & personal detail by using Secure Sockets Layer Technology (SSL) to provide you with the safest possible environment to shop in. This state of the art shopping security is compatible with Netscape, Internet Explorer, AOL, Web T.V and most other browsers.
Can I design my own hamper to suit my personal requirements?
Absolutely! We welcome you to design your very own hamper to suit your specific budget and requirements. Need to source that special something, we've built a great network of suppliers, giving us access to everyday favourites and hidden treasures, not lost but simply hiding. Simply free call 1800 070 222, and one of our team members will be able to help you design your hamper.
I am looking for a particular gift which is not available on your web-site, can you still assist me with my gift purchase?
Yes we can! Simply call one of our team members to discuss your specific gift requirements. We will then endeavor to find that gift or a very close comparison through our large integrated network of suppliers. Whilst this service is free, there is a minimum quantity order.
I want to personalize my bulk order purchase with my company's corporate image. What options are available to me?
We offer all our corporate clients the option of branding their gifts with their company name and/or logo. This is achieved by printing or engraving your company name/logo onto gift cards/ribbons or one of our promotional products (see Planet Gifts Home Page web-site for Promotional Products) .To discuss your company's branding and gift requirements free call 1800 070 222 and one of our corporate team members will be more than happy to discuss your options.
